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AODA – Accessibility Standard for Customer Service

In Accordance with the Accessibility Standards for Customer Service, Ontario Regulation GILLFOR Distribution Inc.’s policy addresses:

  1. The Provision of Goods and Services to Persons with Disabilities;
  2. The use of Assistive Devices;
  3. The Use of guide Dogs, Service Animals and Service Dogs
  4. The Use of Support Persons
  5. Notice of Service Disruptions
  6. Customer Feedback
  7. Training
  8. Notice of Availability and Format of Required Documents

GILLFOR Distribution will make every effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.

The Policy and Procedures related to the Accessibility Standard for Customer Service are available upon request and in a format that take’s into account the customer’s disability.

Please contact:

Jody O’Neail, CHRL, PCP

Human Resources Manager

519 539-8115 ext. #231

P.O. Box 1668, 220 Universal Rd., Woodstock, Ont. N4S 0A9


Emergency Response Plan or Policy Addition 2021

AODA – Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation 2021